COOKIE POLICY

In compliance with the information duty established in section 2 of article 22 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), this Cookie Policy aims to inform you clearly and precisely about the cookies used on the website of THE CLUELESS AIGENCY S.L.

A cookie is a small file that websites send to your browser and is downloaded onto your computer or device. Cookies allow the website to store and retrieve information about your visit, such as your preferred language and other options, in order to improve the services offered and contribute to providing a better browsing experience for the user.

TYPE OF COOKIES
Depending on who manages the domain from which cookies are sent and where the data obtained is processed, a distinction is made between first-party cookies and third-party cookies.

Cookies can also be classified based on the length of time they remain stored in the user’s browser, distinguishing between session cookies and persistent cookies.

Finally, depending on the purpose for which the collected information is processed, cookies may be classified into the following categories:

· Technical or necessary cookies: allow the user to navigate through the website and use the different options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, carrying out the purchase process of an order, managing payment, controlling fraud linked to the security of the service, or storing consent preferences.

· Customisation cookies: allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser used, or the regional configuration.

· Security cookies: serve to prevent or hinder attacks against the website and protect the integrity of the service.

· Social network plug-in cookies: enable the user to share content on social networks.

· Analytics cookies: allow the website owner to monitor and analyse the behaviour of users of the websites to which they are linked, including the quantification of the impacts of advertisements. The information collected through this type of cookie is used to measure the activity of the websites and to prepare browsing profiles in order to introduce improvements.

· Advertising cookies: allow the management of advertising spaces based on specific criteria, such as edited content or frequency of access.

· Behavioural advertising cookies: store information on the behaviour of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

· Geolocation cookies: are used to determine the country where the user is located in order to provide appropriate content and services.

AUTHORISATION FOR THE USE OF COOKIES
In accordance with the cookie notice displayed on the website, the user may expressly consent to the use of cookies that require consent. Technical or strictly necessary cookies do not require prior consent.

At any time, the user may withdraw or modify their consent through the cookie configuration panel available on the website or through their browser settings.

HOW TO MODIFY COOKIE SETTINGS
The user may restrict, block or delete cookies from THE CLUELESS AIGENCY S.L. or any other website by using their browser. The procedure for doing so varies depending on the browser used and can be found in the help menu of the corresponding browser.

Disabling cookies may cause the website to not function correctly or prevent access to certain features of the website.

COOKIES USED ON THE WEBSITE
THE CLUELESS AIGENCY S.L. uses its own and third-party cookies for different purposes.

The website uses a consent management platform (CookieYes or similar) that allows the user to accept, reject or configure the use of cookies according to their preferences. This system stores the user’s consent status in order to ensure that cookies are only installed when the user has expressly authorised them.

Among the third-party services that may install cookies on this website, the following are included:

Google Analytics (Google LLC), which uses cookies to collect information about how users interact with the website, in order to generate statistical reports on website activity and improve the user experience. These cookies collect information in an aggregated and anonymised manner.

Meta Pixel / Facebook Ads (Meta Platforms, Inc.), which uses cookies and similar technologies to measure the effectiveness of advertising campaigns, create custom audiences and display personalised advertising based on the user’s browsing behaviour.

Stripe (Stripe Payments Europe Ltd.), which may use technical and security cookies on pages related to payment processes in order to prevent fraud, ensure transaction security and maintain the proper functioning of the payment service.

Mailchimp (The Rocket Science Group LLC), which may use tracking technologies associated with email campaigns in order to measure the effectiveness of communications and analyse user interaction with newsletters and marketing emails.

These third-party providers act as data processors under appropriate data processing agreements and only process the data in accordance with the instructions of THE CLUELESS AIGENCY S.L.

INTERNATIONAL DATA TRANSFERS
Some of the cookies used on this website may involve the transfer of personal data outside the European Union, in particular to the United States.

In such cases, THE CLUELESS AIGENCY S.L. ensures that such transfers are carried out with appropriate safeguards in accordance with Articles 44 to 49 of the GDPR, including the use of Standard Contractual Clauses approved by the European Commission or equivalent mechanisms that guarantee an adequate level of protection.

WITHDRAWAL OF CONSENT
The user may withdraw or modify their consent to the use of cookies at any time through the cookie configuration panel available on the website or through their browser settings, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

MODIFICATION OF CONDITIONS
THE CLUELESS AIGENCY S.L. expressly reserves the right to modify, totally or partially, this Cookie Policy at any time, without prior notice. The user acknowledges and accepts that it is their responsibility to review this Cookie Policy periodically.

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